This Privacy Policy applies to both individuals and companies who are our registered free members, customers, purchasers and delegates of our online content, our training courses and programmes, our free and chargeable events, webinars and any other registered-user content we provide, along with any other interactions (e.g. customer enquiries) you may have with Cosmo Pro Ltd.

Why we process your data

We may process your data for several different purposes:

To keep you up to date with the latest, relevant content we have published.

This privacy policy sets out how Cosmo Pro Ltd uses and protects any information that you give Cosmo Pro Ltd when you use this website. Cosmo Pro Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Cosmo Pro Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st February 2019.

​How to contact us

Please feel free to contact us if you have any questions about this Privacy Policy or if you are seeking to exercise any of your statutory rights. +44 (0)161 885 3191

UK Head office: The Data Protection Officer. Cosmo Pro Ltd. 4 Coach House, Manchester Road, Huddersfield, HD7 6NL.

What and who does this Privacy Policy apply to?

To administer any membership, you have with us.

To administer any training course, programme or event delegate bookings you have bought from us.

To keep you up to date with and invite you to any of our latest, relevant events, training programmes, webinars or podcasts we are producing.

To collect your feedback and seek your insight through online survey invitations.

To give you access to content and events provided by our approved third-party partners.

Our lawful basis for processing your data

It’s in Cosmo Pro ’s legitimate business interest to keep its customers, members and contacts informed of our latest content, products and services and to manage and administer their memberships and purchases.

We process customer and client data and use direct marketing as part of this legitimate interest. It’s necessary for us to use a variety of direct marketing channels and messages to ensure our contacts are kept informed, and wherever possible we make sure the messages we send are targeted and relevant. Any direct marketing, we undertake complies with e-privacy rules on consent.

We will keep your data safely and securely for as long as necessary or according to your instructions, and we review the data we hold at least once every two years. If you’d like more information about how we store your data, please contact us directly.

You could expect to receive from us:

Email updates highlighting our latest trending content, downloadable brochures, and forthcoming events and training.

Emails highlighting our latest third-party partner content, including whitepapers, webinars and guides.

Occasional email updates on surveys or webinars we are running or new reports (or partner reports) we have published.

Occasional account management calls to check in on how you are getting on with any of our products or services you use.

You can unsubscribe from any of our emails at any time.

Types of data we collect

When you register on our website or purchase any of our products, devices or professional development services we’ll collect the kind of standard, non-sensitive information you would expect a B2B supplier to request. For example, we’ll ask for your:

Your name

Your job title

Your qualifications and certifications

Your email address and contact number

Your postal address

A password (for website access)

Your consent to use your data for Social media, subject to express consent being provided.

The name of the organisation you work for

The type of industry you work in

Your dietary requirements (if you’re attending one of our events)

We will collect and store data on the transactions and purchases you make with us.

Internal record keeping

We may need to securely pass your name, address and email address to PayPal and World Pay to process payments on our website

We may securely pass, name and email address to Mailchimp or similar 3rd Parties to organise and mail out our newsletters to you.

Use of cookies

Cosmo Pro uses cookies and other third-party tracking technologies in our websites and across other websites that help us collect other information about our customers’ and users’ preferences. You can choose to permit or restrict the use of these technologies through your personal browser settings. Cosmo Pro cookies do not contain any personally identifying information.

Third party data

Cosmo Pro may receive data about organisations, industries, website visitors, marketing campaigns and other matters related to our business from our partners, affiliates or others, that we use to make our own information better or more useful.

This data may be combined with other information we collect and might include aggregate level data, such as which IP addresses correspond to postal codes or countries. Or it might be more specific: for example, how well an online marketing or email campaign performed.

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Additional information provided to Cosmo Pro

We may receive and store other information when submitted to our websites or if you participate in conferences, webinars, event, apply for a job, request support, interact with our social media accounts or otherwise communicate with Cosmo Pro.

Recipients of the data we collect

In some cases, we will share the data we collect from you with trusted third-party content providers to support our business. We always let you know this before we collect your data, so you can make an informed decision.

Specific cases where we may do this are:

1. Digital content supplied by our partners, e.g. whitepapers, guides, surveys, webinars

In these cases, we’ll ask you to complete an online form to gain access to this content. We will always tell you the name of the partner (company) with which we will be sharing the data collected in the form.

2. Offline content delivered by our partners at our face to face events

In these cases, you may have attended a presentation or face to face session by one or more of our content partners at one of our events, or a partner event co-hosted by Cosmo Pro.

When you register for these sessions, we will always tell you the name of the partner (company) with which we will be sharing the data we collected from you.

Our expectations of our content partners

Any personal data we share with our content partners is shared only the basis that the data will be used by the partner under a lawful basis of legitimate interest and according to the requirements of the GDPR. We specify this in our contracts with all our content partners.

Data processing partners

Cosmo Pro may provide your personal information to a subsidiary of Cosmo Pro, any affiliated companies or other trusted businesses or persons, acting under a confidentiality agreement, for the purpose of processing personal information on behalf of Cosmo Pro.

These parties are required to process such information based on instructions from Cosmo Pro and in accordance with this Policy. They do not have any independent right to share this information.

Cosmo Pro may transfer your data if Cosmo Pro is acquired by or merged with another company. Cosmo Pro will provide notice before this occurs and will post a new Policy if necessary.

Credit checking

Cosmo Pro may share your personal information with a credit checking company or with a credit card processing company to bill users for Cosmo Pro services. These third parties do not retain, share, or store any personally identifiable information except to provide these services and are bound by strict confidentiality agreements which limit their use of such information.

Your rights over the personal data we hold

You can reasonably request access to the personal data we hold on you, at any time, and we will provide that information free of charge within one month of your request at the latest.

You can request inaccurate or incomplete personal data held on you to be rectified or completed or for your personal data to be suppressed or erased, and we will respond within one month of your request at the latest.

Your right to object

You have the right to opt out of our direct marketing at any point, and we will deal with your request right away. You can unsubscribe from our emails automatically by clicking on the unsubscribe link at the bottom of the email.

Data Protection Authority

You have the right to raise a concern or lodge a complaint with a supervisory authority.

Data security

To secure your personal information, access to your data is password protected. It is your responsibility to keep your password confidential and not to share this information with anyone.

To protect data stored on Cosmo Pro servers, Cosmo Pro regularly audits our system for possible vulnerabilities and attacks. While Cosmo Pro will implement the security measures detailed above, transmission of information via the internet is not completely secure and therefore transmission via the internet is at your own risk.

Cosmo Pro may store and process personal information collected on or other Cosmo Pro web sites in the UK, such as and or any other country including outside the European Economic Area (“EEA”) in which Cosmo Pro or its affiliates, subsidiaries or agents maintain facilities.

Changes to this Privacy Policy

We review our data protection and privacy procedures and policy regularly and post any changes to our Privacy Policy on this page. We will inform you via email of revisions to the privacy policy.

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